November 2006

Network Rail, London

Consultant for Information Management and EDRMS

September 2004 - 2006

West Sussex County Council

EDRMS Consultant, advising on

May 2004 – August 2004

Watson Wyatt llp

SBA on Workflow  & EDMS migration projects. Completed a number of strategic reviews on design, development and testing. Project Management and Best Practice advice. Build baseline Project Plan.

Dec 2003 – May 2004

Sureseal Fabrications Ltd

PM on BPR exercise, constructing and documenting Business Improvement Case for Change (GAP) and risk for MD. Areas of concern are MI, performance, financial controls, customer relationships. Responsible for

• Setup and manage project using structured methods; advise on Best Practice
• Analysis, Design, Feasibility and costing workshops, CBA & strategy
• Deliver  as planned into the organisation and manage change, costs and risks
• Training and mentoring in Management and new processes, provide training materials

Sept 2003 – Dec 2003

Automotive Accessories Ltd

PM on BPR exercise, constructing and documenting Business Improvement Case for Change (GAP) and risk for MD. Areas of concern are MI, performance, growth. Responsible for

• Set up and manage project, CBA & strategy; run team workshops
• Design new processes and documentation for change
• Deliver as planned into the organisation and manage change, costs and risks

Oct 2002 – Jun 2003

John Richards Shopfitters Ltd, Saltash, Cornwall

PM on full BPR exercise on head office organisation. Areas of concern are MI, company and people performance, customer satisfaction. Project run on structured principles. Responsible for

• Requirements gather of current processes & procedures, review of staff functions, financial controls and documentation. Build process and data flows. GAP, Feasibility, CBA, strategic  and Best Practice recommendations.
• Specification of new and revised processes and structures. Development of new and revised Documentation, Quality Systems, Customer Satisfaction Management and Reporting Standards.
• Devise implementation strategies. Manage delivery as planned into the organisation; retain integrity of business as usual during change; troubleshoot throughout
• Work with Executive Team and the Board as major stakeholders, reporting progress, costs and risk
• Management and staff training, development and mentoring, provision of training materials

Jan 2001 – June 2002

Computer Sciences Corporation, Fleet, Hampshire

PM to design and develop process changes for Admin & finance systems required following system migration exercise. Run under bespoke structured principles. Responsible for

• Data mapping and process flows;
• Provision of full documentation, specifications and procedure rules changes via workshops & presentations; technical strategic recommendations
• Report progress, costs and risk management at senior Management level
• Develop & implement acceptance testing and implementation strategies; implement on schedule;
• Communication and liaison with technical work and admin teams. Manage Regulatory, standards and quality issues.
• Training for enhancements and Process Changes, implications on existing workflows

Jan - Mar 2001

Norwich Union, Bristol

Manage Support for development of plans for setting up new Pensions & Investment call centre. Responsible for

• Set up project and controls using structured methods
• Requirements gather using workshops and one-to-ones
• Provision of structure to base scripting requirements within Regulatory regime. Full documentation
• Communication and liaison with senior management stakeholders, technical work and admin teams
• Implement into the call centre, with recommendations for training and support

April 2000 – Dec 2000

Computer Sciences Corporation, Fleet , Hampshire

PM to design and develop process changes for Admin & finance systems required following system migration exercise. Run under bespoke structured principles. Responsible for

• Provision of documentation, specifications and procedure rules changes via workshops & presentations, technical strategic recommendations
• Report progress, costs and risk management to major Stakeholders at senior Management level
• Develop & implement acceptance testing and implementation strategies; successful implementation into the organisation; troubleshoot post-imp issues
• Communication and liaison with technical work and admin teams. Manage Regulatory, standards and quality issues.
• Training for enhancements and Process Changes, implications on existing workflows

August 1999 – January 2000

NatWest Life, Bristol

SBA on BPR exercise for retail branch-based Life & Pensions advice and sales process. Includes all aspects of direct salesforce to operate in compliant manner. Run under Prince-based structures. Responsible for

• Full business requirements capture, process and data flows using workshops and one-to-ones
• Provision of Feasibility, specifications, revised working procedures & documentation
• Work with developers and users on acceptance testing; Manage implementation and delivery
• Develop and present workshops and training for enhancements and Process Changes. Provide guidelines on working practices and process changes, including maintaining business as usual elsewhere
• Reporting and risk management at senior Management level

June 1998 – June 1999

Sun Life of Canada, Basingstoke  

Senior Test Analyst on Y2K work in Life & Pensions systems.  Manage acceptance regime. Responsible for implementation and roll out of testing tool, with related training.

1981 – 1998

Zurich Life Assurance Company Limited, Portsmouth, Hampshire  

Senior IS Consultant for development  in Life & Pensions IT and admin systems of procedures, new  products design, and migration of book to new platform. Responsible for

• Setup projects on Prince basis; manage Compliance, risk, standards and quality issues
• Requirements gather; Feasibility; specification of business process changes, Data mapping, process flows. CBA & business priority assessments using workshops and one-to-ones
• Develop acceptance and implementation strategies; manage systems and acceptance testing, and delivery into User environments; set up Best Practice procedures; 100% delivery success rate
• Build and present training and workshops for enhancements and Process Changes at all levels
• Strategic business and technical reviews and recommendations
• Manage development, design and reporting workshops and committees with senior Stakeholders and the Board.